Collection Executive (225-829)

A Collection Executive plays a pivotal role in financial management for organizations by ensuring the timely collection of payments and outstanding debts from clients or customers. This is a critical position that involves interacting with clients and internal departments to track payments, resolve billing discrepancies, and maintain accounts receivable records. Typically employed by financial institutions, credit firms, or large organizations, Collection Executives are adept at assessing clients' financial situations, negotiating repayment plans, and managing sensitive customer data. The role demands strong communication, negotiation skills, and an aptitude for handling high-pressure situations. The ability to analyze and report on accounts to management will also be essential, ensuring the overall financial health of the company. This position is perfect for someone who is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities

• Pursue outstanding payments from clients in a timely and professional manner.
• Negotiate repayment plans with clients to facilitate effective debt recovery.
• Maintain accurate and up-to-date records of all communication with clients.
• Analyze clients' financial situations to design practical payment solutions.
• Coordinate with internal departments to resolve billing discrepancies efficiently.
• Prepare and present detailed reports on account status to senior management.
• Comply with company policies and regulations related to debt collection practices.
• Identify and escalate accounts that require a more rigorous collections approach.
• Review and verify payments to ensure accounts receivable accuracy.
• Proactively seek feedback from clients to improve the collection process.
• Assist in preparing statements and documents required for legal proceedings.
• Stay updated on industry trends and legal changes affecting debt collection.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field.
• Proven experience in credit control or debt collection is highly desirable.
• Excellent verbal and written communication skills for effective client interaction.
• Strong negotiation skills to handle sensitive financial discussions professionally.
• Proficiency in using financial software systems and Microsoft Office applications.
• Ability to work under pressure and handle challenging customer interactions.
• Exceptional analytical skills to assess client accounts and devise repayment strategies.