Retail Sales Executive (225-914)

A Retail Sales Executive plays a crucial role in driving sales and ensuring customer satisfaction in a retail environment. The primary focus of this role is to engage with customers, understand their needs, and provide them with appropriate solutions, thus contributing to the overall sales targets of the company. This dynamic position involves a blend of customer service, product knowledge, and sales skills, as the executive must effectively communicate with customers to influence purchasing decisions. With a keen eye for detail, the Retail Sales Executive also ensures the proper display and marketing of goods, maintains inventory accuracy, and stays updated with the latest market trends. With strategic thinking and exceptional communication skills, they help in fostering a positive shopping experience, thereby enhancing brand loyalty and customer retention.

Responsibilities

• Engage with customers to identify their needs and provide appropriate solutions.
• Maintain an in-depth knowledge of the product range and promotions offered.
• Achieve the sales targets set by the management on a monthly basis.
• Ensure merchandise is displayed attractively and according to company guidelines.
• Monitor stock levels and coordinate with the inventory team for replenishment.
• Handle customer complaints and returns efficiently, ensuring customer satisfaction.
• Prepare sales reports and provide insights about product performance and sales trends.
• Build and maintain strong customer relationships to achieve long-term business success.
• Participate in periodic training sessions to enhance product knowledge and sales skills.
• Collaborate with the marketing team to implement effective in-store promotions.
• Assist in maintaining cleanliness and organization in the store to enhance customer experience.
• Keep abreast of competitor activities and suggest strategies to improve sales performance.

Requirements

• Proven work experience in a retail or sales environment is essential.
• Strong communication and interpersonal skills to effectively engage customers.
• Ability to work flexible shifts, including evenings and weekends when required.
• Demonstrated ability to achieve sales targets and drive business outcomes.
• Basic understanding of sales principles and customer service practices.
• Proficiency in English; additional language skills would be an advantage.
• High school diploma or equivalent; further education in sales is a plus.