Key Account Associate (225-820)

The Key Account Associate is critical in nurturing and managing collaborative relationships with key business accounts. As a Key Account Associate, you will be at the forefront of driving business success by effectively managing relationships and ensuring client satisfaction with our company’s products and services. You will be responsible for understanding each account's specific needs and providing tailored solutions to ensure long-term business growth. This role requires exceptional communication skills, an innate ability to solve complex problems, and a comprehensive understanding of our company’s offerings. The ideal candidate will possess the ability to anticipate clients' requirements and think strategically to foster enduring partnerships while working closely with cross-functional teams to deliver on the company's goals.

Responsibilities

• Develop and maintain strong relationships with key business accounts to foster loyalty.
• Conduct regular meetings and presentations for clients to address their specific needs.
• Identify growth opportunities within existing accounts to maximize revenue potential.
• Collaborate with internal teams to ensure tailored solutions meet client expectations.
• Act as the main point of contact between the company and key accounts.
• Provide timely updates on account activities and performance metrics.
• Work to resolve any issues or challenges clients face with provided services.
• Track and report on key account metrics, ensuring targets are met or exceeded.
• Conduct market research to stay informed about competitive offerings.
• Assist in the negotiation and closure of contracts and agreements with key accounts.
• Support the development and execution of strategic account plans.
• Ensure a seamless onboarding process for new accounts to enhance client experience.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Prior experience in account management or customer service roles is preferred.
• Strong verbal and written communication skills for effective client interactions.
• Ability to think strategically and provide innovative solutions to client needs.
• Experience with CRM software and other account management tools is advantageous.
• Proven ability to manage multiple projects and meet critical deadlines.
• Demonstrated problem-solving skills and a proactive approach to challenges.