F&B Service Expert (225-831)

The role of an F&B Service Expert is pivotal within the hospitality industry, as these professionals are key in providing exceptional dining experiences in restaurants, hotels, and other establishments. As an F&B Service Expert, you will be responsible for crafting a welcoming atmosphere where guests can enjoy high-quality food and beverages. Your keen knowledge of the menus, including special dietary information, will help guide guests to make informed dining choices. You will also coordinate with kitchen staff to ensure food orders are accurate and timely. If you have a passion for hospitality and a commitment to top-tier customer service, this role can provide a rewarding career path with ample opportunities for advancement. Your role will not only focus on serving but also on elevating the dining experience by understanding and anticipating guests' needs and desires.

Responsibilities

• Provide stellar customer service by welcoming and assisting guests with their needs.
• Coordinate with kitchen and bar staff to ensure timely delivery of food and drinks.
• Offer menu recommendations based on guests' preferences and dietary requirements.
• Oversee the cleanliness and maintenance of dining areas and preparation zones.
• Handle customer inquiries and resolve any service-related issues promptly and professionally.
• Ensure compliance with health and safety regulations within the service area.
• Manage guest billing and payments efficiently while maintaining accurate records.
• Assist in set-up and breakdown of events as part of service responsibilities.
• Provide training to new staff members on service standards and procedures.
• Maintain a detailed knowledge of food and beverage offerings, including specials.
• Engage with guests to build rapport and ensure their complete satisfaction.
• Partake in inventory checks and assist in maintaining storeroom supplies.

Requirements

• A minimum of 2 years of experience in a similar F&B service role.
• Excellent communication skills with a strong command of English language.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• A keen sense of detail orientation to maintain high service standards.
• Proficiency in using POS systems and handling cash transactions efficiently.
• Ability to stand and walk for extended periods during service hours.
• Flexibility to work various shifts including weekends and holidays as required.