F&B Service Expert (225-1016)

As an F&B Service Expert, you will play a pivotal role in delivering exceptional food and beverage experiences to our guests. With a strong focus on customer satisfaction, you will ensure that service standards are meticulously maintained, creating memorable dining experiences. Your expertise in service management, team coordination, and attention to detail will drive the efficiency and consistency of operations. The role demands excellent communication skills and a keen understanding of food and beverage offerings. Being proactive, you will anticipate guest needs and enhance service delivery, making you an indispensable part of the hospitality team. Join us in our commitment to providing unparalleled service excellence in the food and beverage industry.

Responsibilities

• Oversee daily operations of the food and beverage service department effectively and efficiently.
• Coordinate with kitchen staff to ensure timely and accurate order fulfillment for guests.
• Maintain high standards of hygiene and cleanliness in service areas and dining spaces.
• Train, mentor, and guide junior staff members to improve service quality and productivity.
• Address and resolve any customer complaints or issues promptly and professionally.
• Manage inventory levels, ensuring adequate supply of food and beverage items.
• Develop and implement service policies and procedures to enhance guest satisfaction.
• Monitor financial performance, implementing cost control measures when necessary.
• Arrange staff schedules, ensuring optimal allocation and utilization of resources.
• Collaborate with management to develop new service strategies and promotional activities.
• Conduct regular staff meetings to communicate updates, feedback, and operational goals.
• Build and maintain positive relationships with vendors and suppliers to ensure quality products.

Requirements

• A proven track record with at least three years in food and beverage services.
• Strong leadership skills and the ability to manage and motivate a team.
• Exceptional communication skills for effective guest interaction and staffing coordination.
• In-depth knowledge of food and beverage products, techniques, and industry standards.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A degree or diploma in Hospitality Management or related field is desirable.
• Strong problem-solving skills and the ability to handle stressful situations calmly.