Customer Service (Automobile Accesories) (225-808)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our automobile accessories team. This role is pivotal in ensuring a high level of customer satisfaction by providing exceptional support and service to our valued customers. The ideal candidate will have a strong understanding of automobile accessories and a passion for helping customers find the right products to enhance their vehicle experience. You will be responsible for handling a high volume of customer inquiries, providing expert advice on products, and resolving any issues that may arise. If you are a proactive problem-solver with excellent communication skills, we would love to hear from you.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat platforms promptly.
• Provide detailed product information and assist customers in selecting appropriate accessories.
• Resolve customer complaints by coordinating with internal departments quickly and efficiently.
• Maintain current knowledge on automobile accessory products and updates in the market.
• Manage customer accounts, recording interactions and transactions accurately in the CRM system.
• Follow up with customers to ensure their needs and expectations have been satisfactorily met.
• Keep track of order processes and ensure timely delivery of accessories to customers.
• Assist in developing customer service procedures, policies, and standards for the department.
• Gather customer feedback and share insights with the product development team.
• Collaborate with sales teams to reach support-driven sales objectives and targets.
• Participate in ongoing training and development programs to enhance service delivery.
• Work closely with the marketing team to align customer service efforts with promotional activities.

Requirements

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Minimum of 2 years experience in customer service, preferably in the automobile sector.
• Strong understanding of automobile accessories and related industry trends.
• Excellent verbal and written communication skills with a customer-oriented attitude.
• Proficient with CRM software, Microsoft Office Suite, and other relevant tools.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Demonstrated problem-solving skills and ability to work independently or as part of a team.
• Flexibility to work varying shifts, including weekends and holidays, as needed.
• Strong attention to detail and accuracy in recording customer information.
• A positive, helpful, and engaging personality with a passion for customer service.