Customer Relationship Executive - Female (225-806)

The role of a Customer Relationship Executive focuses on cultivating robust, long-lasting relationships with customers by offering world-class service and support. As a Customer Relationship Executive, you will be the primary point of contact for any inquiries, complaints, or feedback, ensuring swift and effective resolutions. This position requires excellent communication skills and a deep understanding of the product or service offered by the company. You will work closely with other departments to ensure customer issues are resolved promptly and customer satisfaction is maximized. Our ideal candidate is a proactive problem-solver who is dedicated to enhancing the overall customer experience and can adhere to the company's policies and procedures while meeting and exceeding customer expectations.

Responsibilities

• Develop and maintain strong customer relationships by frequent communication and engagement.
• Act as the primary point of contact for customer inquiries and issues, ensuring timely responses.
• Coordinate with internal teams to ensure customer inquiries are resolved efficiently and effectively.
• Gather customer feedback and relay it to the appropriate department for service or product improvements.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback using CRM software.
• Monitor customer satisfaction and escalate any unresolved issues to managerial teams as needed.
• Identify and pursue opportunities to upsell or cross-sell additional products or services to customers.
• Participate in regular training sessions to enhance product knowledge and customer service skills.
• Assist in developing and implementing customer loyalty and retention strategies.
• Provide periodic reports and insights regarding customer trends and service improvements to management.
• Ensure compliance with company policies, industry regulations, and customer service standards at all times.
• Collaborate with marketing teams to inform customers about new products, promotions, and services.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
• Minimum of 2 years of experience in customer service or relationship management roles.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proven ability to manage multiple priorities and work under pressure in fast-paced environments.
• Strong problem-solving skills and the ability to handle challenging customer situations calmly and effectively.
• Proficiency in using CRM software and Microsoft Office Suite is essential for this role.
• Must be highly empathetic, patient, and capable of building genuine rapport with customers.