Medical Receptionist (225-722)

A Medical Receptionist plays a crucial role in managing the front desk and ensuring smooth operations within a medical facility. This position requires a detail-oriented individual with exceptional interpersonal and organizational skills. As the first point of contact for patients, a Medical Receptionist must present a friendly and professional demeanor while welcoming and managing patient interactions. This role involves handling inquiries, scheduling appointments, managing patient records, and supporting healthcare professionals with administrative tasks. The ability to multitask, maintain confidentiality, and provide excellent customer service is essential. By maintaining an efficient workflow, the Medical Receptionist ensures that patients receive timely attention and that the healthcare facility runs smoothly.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer telephone calls promptly, directing them to the appropriate department or staff member.
• Schedule patient appointments, ensuring optimal use of the healthcare facility’s resources.
• Verify patient insurance information and assist with registration processes.
• Maintain and update patient records accurately in digital and paper formats.
• Assist patients with inquiries regarding services, billing, and scheduling issues.
• Coordinate communication between healthcare providers, staff, and patients effectively.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Process patient payments and manage financial transactions efficiently.
• Handle emergency calls and situations with professionalism and promptness.
• Prepare and maintain medical documents, reports, and forms as needed.
• Support administrative tasks including data entry, filing, and record management.

Requirements

• High school diploma or equivalent; additional healthcare training is advantageous.
• Proven experience as a receptionist or in a related administrative role.
• Excellent verbal and written communication skills are essential.
• Proficiency with computers and experience using scheduling software and databases.
• Strong organizational skills and the ability to multitask effectively.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Customer service orientation with a helpful and positive demeanor.