Customer Service Executive (Fresher) (225-903)

As a Customer Service Executive, you will be at the forefront of our customer interactions, representing the company with professionalism and a commitment to excellence. This role is perfect for freshers who are eager to build a career in customer service, as it offers a challenging and rewarding atmosphere. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their satisfaction with our products or services. This position requires a combination of strong communication skills, a customer-oriented attitude, and an eagerness to learn and grow within the organization. Join our dynamic team to cultivate your skills in a supportive environment where customer relationships are valued and integral to our success.

Responsibilities

• Respond promptly and professionally to customer inquiries received via phone or email.
• Identify and assess customers' needs to achieve satisfaction and provide solutions.
• Build sustainable relationships and trust through open and interactive communication.
• Manage and resolve customer complaints with patience, empathy, and understanding.
• Process orders, forms, applications, and requests in an accurate manner.
• Keep records of customer interactions, transactions, and actions taken thoroughly.
• Follow communication procedures, guidelines, and policies without deviation.
• Collaborate with team members and share knowledge to improve service delivery.
• Provide feedback on the efficiency of the customer service process regularly.
• Stay informed about product changes and updates to enhance customer service effectiveness.
• Continuously improve through receiving constructive feedback and training sessions.
• Meet personal/team targets and call handling quotas consistently and reliably.

Requirements

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Strong phone contact handling skills and active listening abilities are essential.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent verbal and written communication skills are crucial for customer interaction.
• Customer orientation and ability to adapt/respond to different personality types.
• Familiarity with CRM systems and practices is beneficial but not mandatory.
• Eager to learn new skills and technologies relevant to the customer service field.