Customer Service Executive (225-927)

As a Customer Service Executive, you will play a critical role in enhancing customer satisfaction and driving growth by providing outstanding service and support. You will act as a liaison between the company and its clients, resolving any emerging issues that customers might face with accuracy and efficiency. Your goal will be to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The role will require a mix of multitasking capabilities, communication skills, and a passion for putting customers first. Joining our team as a Customer Service Executive would be an excellent opportunity for those looking to work in a dynamic environment where they can make a significant impact.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Manage and resolve customer complaints with patience and empathy.
• Identify and assess customers’ needs to achieve satisfaction and build trust.
• Coordinate with internal departments to address customer needs and questions.
• Record details of customer inquiries, comments, and complaints into the CRM system.
• Keep records of customer interactions and transactions, updating account information.
• Follow communication procedures, guidelines, and policies as per company standards.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify opportunities to upsell or cross-sell additional products or services to customers.
• Contribute to the team effort by accomplishing related results as needed.

Requirements

• Proven customer support experience or experience as a client service representative.
• Excellent communication and presentation skills, both verbal and written.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and customer service best practices.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A customer-oriented mindset with the ability to adapt and respond to different types of characters.
• High school diploma, general education degree, or equivalent; a degree in a relevant field is a plus.