Customer Relationship Executive (225-826)

A Customer Relationship Executive plays a pivotal role in managing and nurturing the relationships between a company and its clients. In this position, you'll be responsible for providing excellent customer service, handling client inquiries, and ensuring that the company's relationship with its clients remains positive and constructive. Your ultimate goal will be to enhance customer satisfaction, maintain long-term profitable relationships, and generate referrals. You will need to understand clients' needs and work closely with various internal teams to deliver on promises. This role demands excellent communication skills, patience, and a deep understanding of the company’s products and services. You will also play a critical role in gathering client feedback, which will be integral in driving improvements in the company’s offerings and processes.

Responsibilities

• Proactively manage and strengthen relationships with existing and prospective clients.
• Coordinate with internal departments to fulfill client needs and resolve issues.
• Conduct regular follow-ups with clients to ensure satisfaction with products/services.
• Identify potential clients and strategize approaches for nurturing those relationships.
• Maintain a comprehensive database of customer interactions and transactions.
• Gather client feedback and report insights to enhance product and service quality.
• Develop strategies to increase the product usage among different customer segments.
• Act as a client advocate to the organizational leadership during decision-making processes.
• Create and implement customer retention strategies to minimize client attrition.
• Assist in resolving any client issues or complaints, ensuring full resolution.
• Prepare timely reports on client status and relationship-building activities.
• Work closely with sales and marketing teams to align strategies and initiatives.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field required.
• Proven experience in a customer service or relationship management role.
• Excellent communication and interpersonal skills are essential for this role.
• Strong problem-solving ability, with a customer-oriented mindset.
• Ability to manage multiple projects and meet deadlines under pressure.
• Skilled in using CRM software and other customer management tools.
• Demonstrated ability to build and maintain long-term customer relationships.