Client Servicing Associate (225-808)

The role of a Client Servicing Associate is essential for maintaining robust relationships between a company and its clients. This position is a cornerstone of customer satisfaction and loyalty, ensuring that each client feels valued and heard. As a Client Servicing Associate, you will be the primary point of contact for clients, addressing their queries, concerns, and feedback with efficiency and professionalism. Your ability to communicate effectively and understand client needs will be pivotal in creating lasting business relationships and driving the success of your organization. Additionally, you will collaborate with various teams within the company to ensure that client projects and requirements are met, and any issues are resolved promptly. The ultimate goal of this role is to guarantee that clients have a positive experience with your company's services, leading to client retention and word-of-mouth referrals.

Responsibilities

• Serve as the main contact point for clients, addressing all inquiries and issues.
• Maintain strong client relationships by providing exceptional service and solutions.
• Collaborate with internal departments to meet client needs and expectations effectively.
• Communicate clearly and promptly with clients through various communication channels.
• Develop a comprehensive understanding of client accounts and project requirements.
• Identify opportunities to up-sell and cross-sell additional services to existing clients.
• Ensure timely resolution of client issues to maintain high levels of satisfaction.
• Prepare and deliver regular reports on client account activities and progress.
• Track client feedback and implement improvements to enhance client retention.
• Coordinate and participate in client meetings to discuss project developments and feedback.
• Liaise with the finance department to ensure accurate billing and financial records for clients.
• Assist in the development and execution of client service strategies and initiatives.

Requirements

• Bachelor's degree in business, communications, or a related field preferred.
• Minimum of 2 years experience in client servicing or customer support roles.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving skills with the ability to handle challenging situations.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite, especially Excel and Word.
• Exhibit high levels of professionalism and a customer-centric approach.