Customer Service Representative (225-728)

As a Customer Service Representative, you will be at the forefront of ensuring customer satisfaction and loyalty by providing exceptional service and support. In this role, you will be responsible for communicating effectively with customers and addressing their needs and concerns. You will act as a crucial link between the company and its clients, assisting with inquiries, resolving complaints, and facilitating problem-solving. Your ability to listen attentively, communicate clearly, and maintain a positive attitude will be key to your success. We are seeking individuals who are passionate about customer service, detail-oriented, and eager to contribute to a team environment in a meaningful way. If you have excellent interpersonal skills, a commitment to building strong customer relationships, and a knack for resolving issues efficiently, we invite you to apply.

Responsibilities

• Handle customer inquiries and provide accurate and timely responses.
• Resolve customer complaints through appropriate channels and solutions.
• Maintain detailed records of customer interactions and transactions.
• Process orders, returns, and exchanges with precision and efficiency.
• Collaborate with team members to improve overall customer satisfaction.
• Provide feedback on the efficiency of the customer service process.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Meet personal and team sales targets and call handling quotas.
• Follow communication procedures, guidelines, and policies diligently.
• Keep abreast of new company products and service offerings.
• Assist in training new employees on customer service protocols.

Requirements

• Proven customer support experience or related customer service role.
• Excellent communication and presentation skills are essential.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices is preferred.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent qualification is required.
• A positive attitude and ability to work well in a team environment.