Telesales Representative (225-724)

A Telesales Representative is responsible for generating sales over the phone for a company’s products or services. This role involves nurturing leads, building customer relationships, and closing deals to meet or exceed sales targets. Working closely with marketing teams, Telesales Representatives play a crucial role in understanding customer needs and providing appropriate solutions. They must possess excellent communication and persuasion skills, with a strong drive to achieve sales objectives. Adaptability and resilience are key, as the role often involves handling rejections gracefully and continuing to pursue potential leads. This position suits those who thrive in a fast-paced, dynamic environment and enjoy the challenge of driving sales growth through telephonic interactions.

Responsibilities

• Identify potential customers through research, networking, and proactive outreach.
• Contact potential and existing customers via phone to promote products or services.
• Develop meaningful relationships with customers to drive repeat business effectively.
• Listen attentively to customer questions and provide accurate product information.
• Negotiate terms of sales agreements with customers to close successful deals.
• Document all sales activities accurately within customer relationship management tools.
• Monitor and follow-up on inquiries, ensuring quick resolution to customer complaints.
• Achieve and exceed stated sales targets and performance metrics consistently.
• Collaborate with marketing teams to refine sales pitches and strategies.
• Maintain up-to-date knowledge of products and industry trends to inform selling strategies.
• Participate in team meetings to discuss strategies and share effective sales practices.
• Provide feedback to management regarding potential customer needs and competitive products.

Requirements

• Proven experience as a telesales representative or other sales/customer service role.
• Familiarity with relevant computer systems and telephony/CRM tools is essential.
• Ability to learn about products and services thoroughly and describe them to prospects.
• Outstanding negotiation skills with the ability to handle objections effectively.
• Excellent communication skills, including clear articulation and active listening abilities.
• Strong organizational skills with keen attention to detail and ability to multitask.
• Self-motivated with a results-driven approach to work and commitment to sales goals.