Technology Operations Specialist (225-808)

A Technology Operations Specialist plays a pivotal role in ensuring that the technical framework of an organization functions seamlessly. This position involves managing technological systems to ensure they operate efficiently and the organization’s technical infrastructure is reliable. The Technology Operations Specialist acts as a bridge between technology developers and users, ensuring that systems meet operational needs and troubleshoot any issues as they arise. Their ability to understand complex technical systems and communicate effectively with colleagues across various departments is crucial. These specialists are expected to stay abreast of technological advancements to provide recommendations for improved efficiency and effectiveness. The ideal candidate will have a strong technological background, coupled with excellent analytical skills, to handle a wide variety of tasks and challenges that may arise within the operational workflow.

Responsibilities

• Oversee day-to-day technology operations and ensure optimal performance of systems.
• Manage and coordinate with technical teams for effective system management practices.
• Develop and implement strategies for maintaining data integrity and security.
• Provide technical support and guidance to staff across all departments.
• Analyze and resolve complex problems related to system inefficiencies or failures.
• Monitor system performance and recommend enhancements as necessary.
• Coordinate with vendors for system repairs, purchases, and software upgrades.
• Maintain accurate records of system configurations and operational procedures.
• Identify potential areas for improvement within technology operations infrastructure.
• Ensure compliance with industry standards and regulatory requirements.
• Train and educate users on the latest technology systems and protocols.
• Liaise with senior management to communicate progress and technology-related insights.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in technology operations or IT support roles is essential.
• Strong understanding of IT systems, networking, and software applications.
• Excellent problem-solving skills with a proactive approach to system challenges.
• Ability to work collaboratively with technical and non-technical staff members.
• Strong communication skills to effectively convey technical information.
• Familiarity with industry regulations and best practices in IT operations.
• Agility to manage multiple tasks and projects in a dynamic work environment.