Key Account Manager (225-722)

The Key Account Manager plays a pivotal role in driving the success of our business by maintaining strong relationships with our most important clients. This role involves a blend of strategic thinking and tactical execution to ensure that key clients receive exceptional service and value. The ideal candidate will have a strong understanding of the market and the needs of our clients, as well as the ability to negotiate and close deals that benefit both the client and the company. The Key Account Manager is an advocate for the customer within our organization, ensuring that our solutions are tailored to meet their needs. You will work cross-functionally with teams to deliver seamless client service and leverage opportunities for growth and development.

Responsibilities

• Develop and maintain strong relationships with key accounts to maintain a high level of service.
• Identify potential growth opportunities within existing accounts to increase revenue and market share.
• Collaborate with internal teams to deliver solutions that meet the specific needs of key clients.
• Manage the account budget, including forecasting, reporting, and ensuring compliance with financial objectives.
• Negotiate terms and contracts with clients to align with company goals and objectives.
• Conduct regular business reviews with clients to ensure satisfaction and address any concerns.
• Track and analyze account metrics to develop a deep understanding of account performance.
• Serve as the primary point of contact for key accounts to ensure customer satisfaction and resolve issues.
• Coordinate with sales teams to enhance the quality of customer service provided to clients.
• Ensure timely delivery of products and services to meet client expectations and contractual obligations.
• Stay updated with market trends to provide client feedback and strategies for new offerings.
• Support the development and execution of strategic initiatives aimed at expanding client relationships.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field required.
• Minimum of 5 years of experience in account management or a related role.
• Proven track record of successfully managing and growing key account relationships.
• Excellent negotiation, communication, and interpersonal skills are essential.
• Strong analytical skills with the ability to analyze data and make data-driven decisions.
• Ability to work collaboratively with cross-functional teams to achieve business goals.
• Proficiency in CRM software, Microsoft Office Suite, and data analysis tools.