Customer Service Executive (225-908)

The Customer Service Executive plays a pivotal role in ensuring that a company's customers are receiving exemplary service in alignment with the organization's standards. This position requires a dynamic individual with excellent communication skills who can effectively interact with customers to resolve their issues efficiently and enhance their experience. As the face of the company to customers, the executive is responsible for understanding customer needs, handling complaints, processing orders, and providing information about products and services. A successful Customer Service Executive must be proactive, patient, and empathetic, ensuring that all customer interactions contribute positively to the customer's perception of the company. Besides handling direct customer interactions, the role involves working collaboratively with other departments to improve service delivery and customer satisfaction. This rewarding position is ideal for someone passionate about assisting customers and contributing to the organization's success.

Responsibilities

• Assisting customers with inquiries and providing accurate and efficient solutions.
• Managing and resolving customer complaints with a focus on customer satisfaction.
• Processing orders, applications, and requests received via various channels.
• Documenting all customer communications and actions taken for reference.
• Collaborating with sales and operations teams to ensure customer needs are met.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Providing feedback on the efficiency of the customer service process.
• Keeping up-to-date with product knowledge to offer informed solutions.
• Recommending potential products or services to management by collecting customer information.
• Following up with customers to ensure their issues are completely resolved.
• Coordinating with other departments to manage complex inquiries or issues.
• Actively participating in training sessions to enhance product know-how and service skills.

Requirements

• Proven customer support experience with a track record of overachieving quotas.
• Strong phone contact handling skills and active listening abilities.
• Excellent written and verbal communication skills in English.
• Familiarity with CRM systems and practices is advantageous.
• Ability to handle customer interactions effectively and professionally under pressure.
• Adept in managing multiple tasks while maintaining focus on priorities.
• High school diploma or equivalent; a BSc/BA is preferable.
• A desire to help customers and provide them with a positive experience.