Call Center Agent (225-904)

Are you a people person with excellent communication skills and a knack for problem-solving? We are seeking a dedicated Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service over the phone. You will handle a variety of inquiries, from simple account queries to complex troubleshooting situations, ensuring a positive customer experience every time. With your friendly demeanor and attentive listening skills, you will assist in resolving issues effectively and efficiently. Join us and play a crucial role in maintaining our reputation for customer satisfaction and assistance.

Responsibilities

• Address incoming calls from customers with professionalism and courtesy.
• Provide accurate information regarding products, services, and accounts.
• Document customer interactions and enter details into the customer relationship management system.
• Assist customers in troubleshooting technical issues they might be experiencing.
• Enhance customer experience by recommending product improvements or new offerings.
• Meet performance targets, including call handling metrics and customer satisfaction scores.
• Maintain updated knowledge of company products and services for better customer support.
• Escalate complex issues to appropriate departments for resolution when necessary.
• Follow up with customers to ensure resolutions are met and satisfaction is confirmed.
• Participate in training and development sessions to improve service quality.
• Work collaboratively with team members to ensure consistent service delivery.
• Address customer feedback promptly, looking to enhance service procedures.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous call center experience or customer service experience is an advantage.
• Excellent verbal and written communication skills are essential.
• Proficiency in using call center equipment and desktop applications.
• Strong problem-solving skills with a customer-focused attitude.
• Ability to handle stressful situations and challenging customers with patience.
• Flexibility to work in shifts, including weekends and holidays as needed.