Receptionist - Healthcare (225-726)

A Receptionist in the healthcare sector plays a crucial role in the daily operations of medical facilities, such as hospitals, clinics, or doctor's offices. This role is typically the first point of contact for patients and visitors, making it essential for the receptionist to possess a blend of excellent customer service skills and strong organizational abilities. The ideal candidate will exhibit professionalism, compassion, and a thorough understanding of the facility’s scheduling system, ensuring that all patient inquiries and appointments are managed efficiently. Additionally, the position may involve administrative tasks, record-keeping, and maintaining an organized and welcoming reception area. A healthcare receptionist must also safeguard sensitive patient information, adhering to all privacy regulations and protocols.

Responsibilities

• Greet patients and visitors warmly as they enter the facility.
• Answer, screen, and direct incoming calls to appropriate personnel.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Manage patient check-in and check-out procedures meticulously and timely.
• Provide information to patients regarding clinic operations and services.
• Maintain accurate patient records and update them as necessary.
• Handle billing inquiries and process insurance documentation accurately.
• Ensure the reception area is neat, organized, and welcoming to patients.
• Prepare and maintain medical reports and documentation files securely.
• Communicate effectively with medical staff to coordinate patient care.
• Address and resolve patient complaints with empathy and professionalism.
• Assist in administrative tasks as required by the medical facility management.

Requirements

• High school diploma or equivalent education is required for the position.
• Previous experience as a receptionist, preferably in a healthcare setting.
• Excellent verbal and written communication skills are essential.
• Proficiency in office and scheduling software, including EMR systems.
• Strong organizational skills to manage multiple tasks efficiently.
• Ability to handle confidential and sensitive information with discretion.
• Strong interpersonal skills to interact effectively with diverse individuals.