Front Office Executive (225-812)

As a Front Office Executive, you will be at the forefront of our organization, responsible for creating a positive and welcoming first impression for our clients, visitors, and staff. You will manage the day-to-day operations of the reception area, ensuring everything runs smoothly and efficiently. Your role is crucial as you will be handling inquiries, assisting visitors, and acting as a liaison between various departments within the company. You must possess excellent communication skills, both verbal and written, as well as a warm, professional demeanor. Your ability to multitask and prioritize tasks will ensure service excellence and contribute to our organizational success.

Responsibilities

• Greet and assist visiting clients and guests in a courteous manner.
• Answer and direct incoming phone calls to appropriate departments or personnel.
• Manage the scheduling of appointments, meetings, and conference room usage.
• Ensure the reception area is tidy, presentable, and stocked with necessary supplies.
• Maintain and update employee contact information and organizational directories.
• Process incoming and outgoing mail, including courier services and deliveries.
• Assist with administrative tasks such as data entry and document management.
• Handle inquiries and resolve issues or direct to the appropriate department.
• Coordinate events and meetings, ensuring suitable facilities and resources are available.
• Monitor security by logging visitors and maintaining visitor identification systems.
• Prepare and maintain records, reports, and files necessary for front office operations.
• Develop and maintain professional relationships with clients, vendors, and personnel.

Requirements

• High school diploma or equivalent; additional education is advantageous.
• Proven experience in a front office or administrative role is preferred.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with an ability to multitask effectively.
• Familiarity with standard office equipment and Microsoft Office Suite.
• Professional demeanor and appearance to represent the organization positively.
• Strong problem-solving skills and the ability to handle stressful situations.