Front Desk Receptionist (225-728)

The position of Front Desk Receptionist is a vital part of the organization as it serves as the initial point of contact for all clients, visitors, and staff. This role entails creating a welcoming atmosphere by greeting individuals with warmth and professionalism. As a Front Desk Receptionist, you will be responsible for maintaining the reception area and ensuring operational efficiency by handling calls, scheduling appointments, and managing correspondence. The ideal candidate should possess strong communication skills, a keen attention to detail, and the ability to multitask in a busy environment. With excellent organizational skills and a friendly disposition, the Front Desk Receptionist plays a crucial role in contributing to an exceptional customer experience and the smooth operation of daily functions.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office promptly.
• Answer, screen, and forward incoming phone calls with accuracy.
• Ensure the reception area is tidy and presentable at all times.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries efficiently.
• Maintain office security by following safety procedures and controlling access.
• Update calendars and schedule meetings to fit departmental needs.
• Perform clerical duties such as filing, photocopying, and faxing as needed.
• Manage reservations and coordinate room bookings for meetings and events.
• Assist in coordinating and organizing office activities and events.
• Support other administrative staff with data entry and record management.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite and office management software knowledge.
• Hands-on experience with office equipment such as printers and fax machines.
• Strong customer service attitude with exceptional verbal communication skills.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Professional appearance and demeanor with a high level of integrity and confidentiality.
• High school diploma; additional certification in Office Management desired but not required.