Tele Calling Executive (225-812)

A Tele Calling Executive plays a vital role in any organization by serving as the bridge between the company and its customers. This engaging role involves reaching out to potential clients and maintaining relationships with existing ones over the telephone, requiring excellent communication skills and a persuasive attitude. The Tele Calling Executive's responsibilities extend beyond mere selling; they are tasked with generating leads, collecting customer feedback, and supporting various marketing campaigns. As part of their daily routine, they handle queries, resolve issues, and provide product or service information, significantly contributing to customer satisfaction and business success. The role demands persistence, confidence, and adaptability to deliver results in a dynamic business environment.

Responsibilities

• Initiate telephonic conversations with prospective clients to generate leads and sales.
• Follow up with existing clients to maintain relationships and improve satisfaction rates.
• Collect and document customer feedback regarding products or services for improvement.
• Maintain an updated database of contacts and call logs for tracking purposes.
• Answer queries and provide information or solutions to customer concerns over the phone.
• Collaborate with sales and marketing teams to create compelling outreach strategies.
• Meet or exceed monthly targets and objectives set by the management team.
• Participate in training sessions to enhance product knowledge and communication skills.
• Identify opportunities to upsell or cross-sell products and services to existing clients.
• Manage time effectively to handle a high volume of calls within specified timelines.
• Adapt to various personality types effectively to ensure positive customer interactions.
• Report feedback and trends for strategic business adjustments and improvements.

Requirements

• Minimum of a high school diploma or equivalent educational qualification required.
• Proven experience in telemarketing or customer service is highly desirable.
• Excellent verbal communication and interpersonal skills for diverse interactions.
• Ability to handle objections with a positive and constructive approach.
• Proficiency in using CRM software and other telephonic systems efficiently.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Willingness to work flexible hours, including weekends if necessary.