Jewellery Sales Executive (225-829)

A Jewellery Sales Executive is pivotal in fostering relationships with clients while working in a high-end retail environment. This role demands not only a keen understanding of jewellery products but also exceptional sales skills and customer service expertise. A Jewellery Sales Executive is responsible for engaging with customers, understanding their needs, and guiding them to suitable products, thereby ensuring an outstanding customer experience. They often work closely with team members to meet sales targets, maintain visual merchandising standards, and develop new promotional strategies. The position also involves staying updated with the latest jewellery trends, managing inventory, and handling exchanges or returns. This role offers an exciting opportunity for individuals who have a passion for luxury retail and a knack for interpersonal communication and sales.

Responsibilities

• Engage with customers to understand their specific jewellery needs and preferences.
• Provide expert knowledge and guidance on various types of jewellery items.
• Develop and maintain long-term relationships with returning and new customers.
• Meet personal and team sales targets on a monthly and quarterly basis.
• Maintain a high standard of visual merchandising within the store environment.
• Stay updated with the latest jewellery trends and industry developments.
• Assist in the organisation and execution of promotional activities and events.
• Handle the billing process, manage cash registers, and ensure accurate transactions.
• Resolve any customer complaints or issues in a professional and timely manner.
• Collaborate with the marketing team to execute strategies that improve foot traffic.
• Manage inventory levels and report any discrepancies or restocking needs.
• Coordinate with suppliers and vendors for new inventory and special orders.

Requirements

• Proven experience in sales, preferably within the luxury retail sector.
• Strong understanding of jewellery products and the luxury market.
• Exceptional communication and interpersonal skills to engage customers effectively.
• Ability to achieve and exceed sales targets consistently in a retail setting.
• Excellent problem-solving skills with a customer-centric approach to issues.
• Proficient in using point of sale (POS) systems and handling cash transactions.
• Flexibility to work varied hours, including weekends and holidays as required.