Insurance Manager

Aufgaben

Objective:

The position will be responsible for insurance related business development & business management functions - for Mercedes-Benz Insurance programs - such as,

• Ensure achievement of OP targets
• Manage relationship with insurer and ensure delivery of agreed SLA’s
• Manage day-to-day operation of insurance business
• Ensure implementation of Insurance strategy and program management
• Ensure operational excellence and total customer care in all retail lines
• Meet dealers, dealers sales staff, MBFS sales teams, Brand partners to push for business
• Leading continuous change and process improvement
• Ensure that the business is compliant
  
  

The position will interact with the following team to achieve the objectives:

• Insurance company’s Sales (both in HO & in branches) , Claims servicing (both in HO & in branches), Product , Underwriting teams
• Mercedes-Benz dealers and dealer management teams
• Mercedes-Benz sales team
• Mercedes-Benz, Finance & Insurance, After Sales team
• Mercedes-Benz India (MB)
• Internal teams such as F&C, Legal, Ops, IT
  
  

Main Accountabilities:

Business Development:

Drive new & used insurance business with the help of MBF, BBF and Insurance company sales teams and ensure achievement of,

• Insurance penetration target on retail sales of MB
• Insurance penetration target on in-house financed cases of MB
• Monitor follow-up and conversion of renewal business for MB
• Offering business development support to the sales teams & dealers
• Prepare training content and facilitate training programs for sales and after sales teams of dealers with insurance company.
• Along with Motor drive Advance Assurance business as well
  
  

Insurance Claims Management:

• Ensure implementation of claims SLA with Insurance companies
• Analyses of claims data received from the insurance company and highlight the areas of improvement in order to maintain the TATs of claim settlement.
• Attend to claim escalations raised by the customers/dealers/sales teams and ensure resolution.
  
  

Renewal Management:

• Ensure Renewal targets are met
• Renewal strategy and implementation across all dealerships in conjunction with Insurance companies
  
  

Drive Motor and Advance Assurance product:

• Ensure KPI targets are met
• Renewal strategy and implementation across all dealerships in conjunction with Insurance companies and MB after sales
• Decide pricing and do periodic review with Insurance companies to ensure prices are at par with market
• Regular review on Claims Management and ensure TAT is maintained
  
  

New Product discussion with Brand partner (MB)

• Work with MB after sales or sales to come up with new products
• Curating new product and niche product for the program.
• Alignment of the product expectation with all insurance partners.
• Alignment with Brand partners on the product.
• Co-ordinate with Insurance company to launch the product
• New product launch, training, system and other related activity
  
  

IT:

• IT vendor management and work closely for timely updation.
• Look after any IT related updation/modification as per Regulatory requirements.
• Adaptation on HQ projects and expectation on IT fronts.
• Brand partner system integration
• Adaption of new products in the IT system
• Maintenance of existing POS with aligned system.
  
  

MIS Management

• Dashboard Report Daily MIS on TGT v/s Achievement i.e. Finance and Ins Dealer wise analysis, for AA & Renewal
• Tracking dealer wise, branch wise Renewal & AA penetration ,
• Take deep dive to identify dealer executive wise MIS to identify non-contributing staff.
• Drive and challenge F & I Managers on their assumptions of how they will successfully execute their plans
• Data collection from field as per requirement of management ,
• Processing of data , Identifying the trends , presenting info and highlighting the gaps ,
• analysis of new business opportunities
  
  

Operational Activities:

• Payouts:
• Calculation of dealer payout and DFS retention with insurance company followed by its validation with F&C team on monthly basis.
• Send communication to each dealer with payout statement for the month (more than 40 in nos. with individual calculations).
• Follow-up with insurance company and monitor the payment to all the dealers with in the defined TATs.
• Claims Workshops:
• Conduct claims workshops with both brand partners and also insurance companies
• Implement claims related best practice
• Addressing claims concerns either from Brand partner, Dealers, Customers and work closely with Insurance companies and ensure closer of complaint within stipulated time period.
• Liaisoning with Brand partner and insurance companies on escalation.
• Working closely with Customer Services team on redressal of escalation.
  
  

Manage Brand Partner relationship:

• Keeping up with expectation of brand partner on product and services.
• Understanding the requirements from Sales and after sales team.
• Aligning the expectation with all stake holders
• Engaging Brand partners on the insurance needs and in cross functional meets.
  
  

Foster strong ties with insurance partners on various aspects

• Sales support
• Claims Support
• Product Support.
• IT Support
• Regulatory alignment and support
• Joint Campaign designing
  
  

Qualifikationen

Education & Work experience

Minimum 10 - 15 years’ experience with Insurance companies/Corporate Agent/Brokers, preferably in Product/Operations /underwriting/Claims. Preferably MBA.

With in depth knowledge about insurance industry specifically about motor industry.

Competencies

• Team working, results orientated ability to solve problems and strong man management skills, excellent negotiating skills, Develops relationships with other teams, self-driven, willing to travel.
• Excellent Excel & PPT skills , Analytical and data mining skills
• Calculation of Combine Ratio and Loss Ratio,
• Strong understanding of Insurance laws and various IMT and GR
• Claims Management
• New Product Development and Understanding all Insurance regulations
• Fluent oral & written English
  
  

Benefits

Kinder­betreuung

Park­platz

Gute An­bindung

Betriebs­arzt

Kantine, Café

KontaktMercedes-Benz Financial Services India Private Limited

E-3, MIDC Chakan, Phase III, Chakan Industrial Area410501 PuneDetails zum Standort

Lavanya Bhamidipati E-Mail: lavanya.bhamidipati@mercedes-benz.com

Bewerben

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