Food & Beverage Associate (225-723)

The Food & Beverage Associate plays a vital role in the hospitality and food service industry, contributing significantly to the dining experience of guests. This position involves working closely with kitchen staff, servers, and management to ensure that meal service runs smoothly and efficiently. The role demands excellent customer service skills, as the Food & Beverage Associate is often the face of the dining establishment, representing the quality and standards of the business. This position may involve taking orders, serving meals, preparing drinks, and maintaining cleanliness within the service area. A successful Food & Beverage Associate must be adaptable, detail-oriented, and capable of working in a fast-paced environment to meet customer expectations and ensure their satisfaction. The position requires a commitment to teamwork, a passion for food and service, and a dedication to creating memorable dining experiences for all guests.

Responsibilities

• Greet guests warmly and deliver a memorable dining experience.
• Accurately take and relay food and beverage orders to the kitchen.
• Serve food and beverages promptly while adhering to service standards.
• Ensure cleanliness and maintenance of dining and serving areas.
• Handle guest inquiries and complaints with professionalism and care.
• Assist in preparing and organizing dining spaces for events or shifts.
• Coordinate with kitchen staff to ensure timely order fulfillment.
• Monitor stock levels and communicate when restocking is needed.
• Process payments and ensure accurate billing for customer orders.
• Adhere to health, safety, and sanitation guidelines and regulations.
• Participate in team meetings to provide feedback and communicate operational updates.
• Showcase menu knowledge to assist guests in making informed choices.

Requirements

• High school diploma or equivalent qualification is required.
• Previous experience in food and beverage service is preferred.
• Strong customer service skills with a focus on exceeding guest expectations.
• Excellent communication skills, both verbal and written, are essential.
• Ability to work efficiently under pressure in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Must be able to stand or walk for prolonged periods during shifts.