Team Leader-Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Responsible for managing TLS Backoffice processes supporting the Business & Suppliers
  
• Responsible to lead the Lodging Rate Scans & Revenue Enablement processes in line with TLS Global Partner Marketing team’s strategy to optimize and maximize sales for Lodging across different booking channels and regions
  
• Lead a team of 20-25 Analysts
  
• Help manage internal project timelines and deliverables across cross-functional stakeholders
  
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• Optimize staffing to ensure maximum productivity
  
• Responsible for day-to-day functioning / administrative work/reporting and MIS.
  
• Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services.
  
• Responsible for Compliance of all Processes & Policies.
  
• Strengthen the Team by providing effective Leadership, Performance Management and timely Coaching & Feedback.
  
• Conduct the PMP process effectively & in a timely manner.
  
• Maintain good working relationships with counterparts / stakeholders in different regions. 
  
• Decision making in critical day to day situations.
  
• Support the training team during the transition/OJT period as a subject matter expert.
  

Minimum Qualifications

• Demonstrated history of leadership, managing teams and projects
  
• Minimum 2 years of People Leadership experience – Preferred
  
• Excellent verbal & written communication skills
  
• Understanding of Lodging Industry & Rate Dynamics
  
• Strong command of Excel and PowerPoint skills
  
• Strategic thinker, ability to develop framework for delivery to guide and support business strategy
  
• Strong understanding of popular reporting tools in marketplace
  

• Proven ability in people handling/management, ability to motivate a team, assess readiness levels and the ability to apply appropriate coaching to improve the performance of the team.
  
• Proven ability to provide specific behavioral and performance feedback
  
• Should not be on any form of counseling or action plan
  

Preferred Qualifications

• Understanding of performance metrics & key sales drivers will be an added advantage
  
•  Experience with Revenue Management will be preferred
  
• Sound ability and knowledge to manage Backoffice operations standards including control framework with the mindset of a continuous improvement
  
• Strategic thinker, ability to develop framework for delivery to guide and support

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities