IN_Associate_Windows 365 Intune _IN-IT Services Co_IFS_PAN India

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Operations

Management Level
Associate

Job Description & Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "


Job Description & Summary:

• At PwC we look for new ways to make technologies work together. Our VDI service is based on cloud, compute, networking, identity and security offerings that form a digital foundation to power a new equation for our clients needs.  
• We are currently seeking candidates who can provide all aspects of support and management of our cloud hosted VDI infrastructure. If you are seeking an exciting career with the scope to grow your  skills through major change on a global scale, then PwC will empower you to do so.
  
  
  

•  Provide response and resolution for service requests and incidents according to SLA KPIs
• Identify patterns and prevent happening of mass scale issues
• Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.)
• Create and maintain configurations, policies and groups in the system - follow the naming convention and rules defined by the architects
• Follow PwC’s ITIL procedures - Service Request and Incident Management, Change Control, Problem, Major Incident management etc.
• Deliver and follow internal SOPs as part of the Service Runbook
• Lead AVD / W365 troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required.
• Participate and provide technical expertise and support for AVD / W365  related projects
• Cooperate with fellow team members about cross functional issues / engage vendors as necessary
• Bear overall responsibility for uptime, performance and capacity of the system - establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the AVD / W365 VDI infrastructure
• Maintain AVD / W365 features, capabilities and services
• Create and maintain KB articles for 1st level support / 2nd level engineering team
• Build and maintain relationships with key stakeholders and service customers
  
  
  
  

• Experience in Managing Virtual Desktops (VMware /Citrix/ AVDs / Cloud PCs)
• Experience working with Customers Globally 
  
  

• Good analytical and troubleshooting skills 
• Strong knowledge on Microsoft Intune , Microsoft Azure/ Cloud computing concepts  
  
  

• 2 years Virtual Desktop Operations experience supporting a medium / large scale deployment
• Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services
• Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services
• Experience with Azure and a fundamental understanding of networking in Azure
  
  
  

• Scripting and Automation: Proficiency with PowerShell and Power Automate
  Familiarity in Active directory , Group policy 
• ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management.
• Certified AVD Admin/AVD Specialist
• Bachelor of Computer Science preferred
• 3-4 years Virtual Desktop Operations experience supporting a medium / large scale deployment
• Proven track record of leading small teams (3-5 members)
• Ability to identify and resolve complex, cross platform technical issues by using technical expertise as well as delegation
• Allocate tasks to the support team and ensure timely and quality delivery
  
  
  
  

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
Microsoft Windows 365

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date