Customer Success Associate - Cleveland - Injury Infection Prevention

Sage Customer Success Associate

As a Customer Success Associate, you will play a key role driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage to nurses, clinicians, and appropriate hospital staff.  In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base. Additionally, you may assist in the preparation and operation of trade shows, conventions and clinical meetings. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior sales role within Stryker.

What you will do

• Drive focus and targeted organic growth and accretive operating margin performance across targeted legacy products.
• Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.
• Meet targeted objectives within an assigned geography.
• Follow extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors.
• Assist in hospital surveys and post-sale implementation and training including ensuring customer adoption and satisfaction.
• Keep Sales Leaders and Sales Representatives informed of territory and project progress regularly.
• Understand and adhere to all facility protocols and pertinent Occupational Safety and Health Administration (OSHA) guidelines when conducting product evaluation.
• Adhere rigidly to all Good Manufacturing Practices (GMP) policies and procedures as stipulated by the Food and Drug Administration (FDA) and other governing bodies. 
  
  

What you need

Required:

• Bachelor’s degree.
• 0-2 years professional experience.
• Must possess valid driver license in the state of residence and a good driving record.
  
  

Preferred:

• Excellent time management, project management, experience with reports and budget, and customer service skills.
  
  

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

What You Will Do -

• This role intends to recruit a talent who will seat on the divisional team and will have responsibilities for making testing efforts and goals a success working with local and global test lab
• Drive consistency in terms divisional procedures, be an active contributor in making development/verification testing a success.
• Responsible for sign off on key deliverable from testing/test lab perspective. Example: protocols, reports etc
• Ensure continual improvement in capability building , quality, delivering higher value services.
• Learn and contribute In making overall R&D process efficient by bringing predictability in terms of plan, execution, budgeting of development/verification testing.
• Act as a technical mentor for the project team to resolve the technical challenges.
• Analytical problem solvers; Dedicated achievers; Curious learners; Goal-oriented developers
• Conduct technology exploration and influence application in the business.
• Good understanding of Project Management concepts/approaches & Effectively communicate intent, progress and challenges of projects
  
  

Required-

What you will need-

• B. Tech / B.E / M. Tech / M.S. – Mechanical; Minimum Experience10years and maximum 15 years. Minimum 5 years in similar role of product development/product testing
• Solid 3D CAD modelling skills (Creo).
• Experience on designing & development of machined/forged/cast components; manufacturing process with focus on DFM & DFA methodology; mechanical design engineering principles.
  
  

Preferred-

• Proven Expertise in Material Selection Knowledge (materials specific to medical devices).
• Good knowledge of current industry standards for product development and risk control practices; designing of jigs & fixtures, inspection methods; GD&T principles and application.
• Know-how of tolerance stack-up, DFMEA, Risk analysis.
• Should have expertise on developing verification and validation methods.
  
  

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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