Aftersales Manager - NMIPL

EXPECTED END RESULTS

MAJOR ACTIVITIES

Increasing Body & Paint revenue

• BPRO Drive- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• BP Parts/BPRO- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
  
  

• Enrolment of dealers in AI
• Monitoring and improving of AI estimates through AI vs BPRO
• Circulation of daily dashboard
• Regular meeting with vendor to address the dealer concerns/Software challenges.
• Followup with vendor/ISIT for DMS Integration.
• Daily dashboard for AI Penetration and Month dashboard for Revenue enhancement.
• Review with weak dealers along with Field team to improve the penetration.
  
  

• Conversions of dealers in paint Drop Shipment
• Regular meeting with potential dealers to convert under paint drop shipment.
• Execution of Paint Orders from Ware house.
• Weekly Order/Invoice Reconciliation with Nippon/Retailers/warehouse and Dealer.
• New Proposal for BP Consumables to be converted under Drop shipment model.
  
  

• Target Finalization and Monitoring dealer wise Target Vs Actual Dealer dispersion management. Review with weak dealers to improve the penetration.
• Coordinate with NRFSI to launch the new schemes to improve the Insurance renewal.
• Arranging the steering committee with Insurance Partners for Quarterly Review/Dealer Concern Addressal/ Improvement actions
• Regular follow up with NRFSI to include the channel partners for better coverage.
• Road Side Assistance
• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes from other service providers.
• Finalization RSA Retail prices and schemes.
• Dealer dispersion monitoring, Review with bottom dealers to make the counter measures and identifying the root cause.
• RSA Payment execution monthly. Sharing of NVS data, Verifying the details with vendor, Invoice creation and payment closure with accounts team.
• Weekly/Monthly meeting with vendor for customer concern addressal and improvement action plan.
• Daily dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
  
  

• BPRO Drive- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• BP Parts/BPRO- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
  
  

• Enrolment of dealers in AI
• Monitoring and improving of AI estimates through AI vs BPRO
• Circulation of daily dashboard
• Regular meeting with vendor to address the dealer concerns/Software challenges.
• Followup with vendor/ISIT for DMS Integration.
• Daily dashboard for AI Penetration and Month dashboard for Revenue enhancement.
• Review with weak dealers along with Field team to improve the penetration.
  
  

• Conversions of dealers in paint Drop Shipment
• Regular meeting with potential dealers to convert under paint drop shipment.
• Execution of Paint Orders from Ware house.
• Weekly Order/Invoice Reconciliation with Nippon/Retailers/warehouse and Dealer.
• New Proposal for BP Consumables to be converted under Drop shipment model.
  
  

• Target Finalization and Monitoring dealer wise Target Vs Actual Dealer dispersion management. Review with weak dealers to improve the penetration.
• Coordinate with NRFSI to launch the new schemes to improve the Insurance renewal.
• Arranging the steering committee with Insurance Partners for Quarterly Review/Dealer Concern Addressal/ Improvement actions
• Regular follow up with NRFSI to include the channel partners for better coverage.
• Road Side Assistance
• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes from other service providers.
• Finalization RSA Retail prices and schemes.
• Dealer dispersion monitoring, Review with bottom dealers to make the counter measures and identifying the root cause.
• RSA Payment execution monthly. Sharing of NVS data, Verifying the details with vendor, Invoice creation and payment closure with accounts team.
• Weekly/Monthly meeting with vendor for customer concern addressal and improvement action plan.
• Daily dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns