Customer Service Representative (225-730)

As a Customer Service Representative, you will play a fundamental role in ensuring customer satisfaction by managing inquiries, complaints, and offering solutions for our products and services. Your primary goal is to provide excellent service by maintaining a positive, empathetic, and professional attitude toward customers at all times. You will be responsible for handling a high volume of inbound calls, processing orders, and assisting customers in navigating various channels to ensure their needs are met. This position requires you to be detail-oriented, have a calm and patient demeanor, and possess superior problem-solving abilities. Your efforts will directly impact customer loyalty and company reputation, so clear communication and a commitment to customer service excellence is essential. This is an exciting opportunity to drive customer satisfaction and build lasting relationships while working with a dynamic team.

Responsibilities

• Respond promptly and professionally to customer inquiries through multiple channels including phone and email.
• Resolve product or service problems by clarifying customer complaints and determining the best solutions.
• Assist in processing orders, forms, applications, and requests accurately and efficiently.
• Maintain and update customer accounts with relevant information to ensure accuracy and completeness.
• Keep records of customer interactions, transactions, comments, and complaints for future reference.
• Collaborate with team members and share feedback to facilitate continuous improvement of processes.
• Identify and escalate issues to supervisors when necessary to ensure timely resolution of concerns.
• Provide accurate information and guidance about products, services, and promotions to customers.
• Help prevent customer churn by identifying retention opportunities through proactive customer interactions.
• Stay informed about company products, policies, and services to provide comprehensive assistance.
• Contribute to a positive team atmosphere through encouraging collaboration and support.
• Conduct follow-ups on customer interactions to ensure their concerns have been fully addressed.

Requirements

• High school diploma or equivalent; college degree preferred for advancement opportunities.
• Proven customer service or relevant retail experience is necessary for this role.
• Strong communication and interpersonal skills to interact effectively with customers.
• Ability to handle stressful situations and remain composed and courteous under pressure.
• Proficiency in using computer software and CRM systems for data management and communication.
• Excellent problem-solving skills with a detail-oriented approach to resolving customer issues.
• Capability to work independently and as part of a team in a fast-paced environment.