Telesales Specialist (225-730)

The Telesales Specialist is an integral part of any sales-driven organization, focusing on generating leads and closing sales over the phone. This role requires exceptional communication skills, persistence, and a goal-oriented mindset. As a Telesales Specialist, you will proactively reach out to potential clients, build rapport, and develop a thorough understanding of their needs to effectively promote and sell products or services. You will work closely with the sales team to ensure targets are met and contribute to the overall growth of the company. A successful Telesales Specialist is someone who can thrive in a fast-paced environment, handle rejection gracefully, and maintain a positive attitude. This position offers the opportunity to play a key role in expanding the customer base and driving business success.

Responsibilities

• Conduct outbound calls to potential and existing customers to generate sales leads.
• Identify and understand customer needs and offer appropriate product or service solutions.
• Maintain and update the CRM system with accurate customer and sales information.
• Follow up on leads and conduct research to identify potential prospects.
• Meet or exceed daily, weekly, and monthly sales targets and quotas.
• Provide excellent customer service to build strong relationships with clients.
• Collaborate with the sales team to improve strategic approaches and sales techniques.
• Continuously learn about product offerings to better educate and engage customers.
• Handle customer objections and negotiate terms to close sales effectively.
• Track sales performance and report any issues or opportunities for improvement.
• Attend team meetings and training sessions to stay updated on sales best practices.
• Maintain a professional demeanor and represent the company's values in all interactions.

Requirements

• Proven experience as a telesales representative or other sales/customer service role.
• Demonstrated ability to meet or exceed sales targets consistently.
• Outstanding communication skills, both verbal and written, are essential.
• Excellent negotiation skills with the ability to resolve issues adeptly.
• Ability to work independently with minimal supervision and as part of a team.
• Comfortable using CRM software and proficient in Microsoft Office Suite.
• High school diploma required; a degree in sales or marketing is a plus.