Service Advisor - Automobile (225-722)

The Service Advisor plays a crucial role in the automobile industry, acting as the bridge between customers and the service department. The primary responsibility is to ensure customer satisfaction by managing requests and providing timely updates during their vehicle's servicing process. An ideal candidate will possess strong communication skills, technical knowledge of vehicles, and a customer-oriented mindset. The Service Advisor's goal is to maintain a high level of customer service and facilitate a smooth maintenance or repair process. This role necessitates a combination of technical understanding and interpersonal skills to effectively convey issues and solutions between the workshop and the customer.

Responsibilities

• Greet customers professionally and ascertain their service needs and expectations.
• Listen to customer descriptions of vehicle issues to accurately diagnose problems.
• Provide customers with detailed and transparent cost estimates for repairs.
• Sustain regular communication with customers regarding the status of their vehicles.
• Coordinate with the service team to ensure timely completion of vehicle services.
• Advise customers on the care and service of their vehicles for optimized performance.
• Update customers on repair progress and any changes to expected wait times.
• Maintain comprehensive records of service histories and work completed on each vehicle.
• Prepare detailed job cards to guide technicians in executing required services.
• Facilitate discussions between customers and technicians for complex vehicle issues.
• Handle customer complaints and resolve service-related problems effectively.
• Follow up with customers post-service to ensure satisfaction with the service received.

Requirements

• High school diploma or equivalent; technical certification is a plus.
• Proven experience as a Service Advisor or similar customer service role.
• Strong mechanical knowledge and understanding of automotive systems.
• Exceptional communication skills with an emphasis on active listening.
• Customer-oriented approach with the ability to handle diverse client concerns.
• Proficiency in computer software related to automotive services and databases.
• Ability to multitask and manage multiple service orders simultaneously.