Front Office Receptionist (225-722)

A Front Office Receptionist is the first point of contact between a company and its visitors, representing the face of the organization. Responsible for greeting visitors, managing calls, and handling inquiries efficiently and courteously, the Front Office Receptionist is crucial for creating a welcoming atmosphere. They play a pivotal role in upholding the company’s image by ensuring professional front desk operations. With attention to detail and strong organizational skills, the receptionist manages the smooth functioning of the reception area, including task coordination, administrative support, and effective communication with other departments. An adept Front Office Receptionist enhances client satisfaction and contributes to the overall efficiency of office operations.

Responsibilities

• Warmly greet and welcome visitors as they arrive at the reception area.
• Efficiently handle incoming calls, redirecting them to appropriate departments or personnel.
• Maintain and organize the front office area to ensure a clean, tidy presentation.
• Provide accurate information regarding company services, location, and general inquiries.
• Coordinate with security to monitor guest registration and access to facilities.
• Assist in scheduling meetings and managing appointments for executives and staff.
• Facilitate communication within the office by distributing mail and messages timely.
• Ensure all visitors sign in and adhere to security protocols set by the company.
• Keep an updated directory of internal contacts to assist in routing communications effectively.
• Support administrative functions, such as data entry, filing, and basic bookkeeping tasks.
• Coordinate with facilities management for maintenance and repair requests in the reception area.
• Assist with special projects and events as needed for the front office operations.

Requirements

• High school diploma or equivalent; additional certification is a plus.
• Proven experience as a receptionist or in a related customer service role.
• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office Suite and basic office equipment operation.
• Strong organizational and multitasking abilities, with attention to detail.
• Professional appearance and a pleasant, welcoming demeanor.
• Ability to handle sensitive information with confidentiality and discretion.