Telesales Specialist (225/66)

As a Telesales Specialist, you will play a crucial role in driving our company's sales objectives by reaching out to potential and existing customers via telephone. With a focus on delivering exceptional customer service and building substantial relationships, Telesales Specialists are the backbone of our sales strategy. You will be responsible for presenting and selling our wide range of products or services while addressing any queries or concerns to ensure customer satisfaction. This role demands excellent communication skills, a persuasive attitude, and a determined focus on achieving targets. Working in a dynamic team environment, you will be a key contributor to creating a productive and goal-oriented sales culture. Your proactive approach to customer engagement and ability to maintain a thorough understanding of our offerings will set you apart as a valuable team member.

Responsibilities:

• Contact potential customers to introduce and sell our products effectively.
• Maintain detailed records of calls and customer interactions in the CRM.
• Identify customer needs and suggest appropriate products or services.
• Achieve daily, weekly, and monthly targets set by the sales manager.
• Provide accurate information about product features and pricing details.
• Listen to customer concerns and offer solutions to enhance satisfaction.
• Follow up with prospective clients to nurture and close sales deals.
• Upsell and cross-sell products by understanding customer needs deeply.
• Collaborate with team members to improve sales techniques and strategies.
• Attend team meetings and share insights to drive sales improvements.
• Stay informed about industry trends and the competitive landscape.
• Adapt quickly to changes in products, processes, or company protocols.

Requirements:

• Proven experience as a Telesales Specialist or similar sales role.
• Excellent communication and interpersonal skills for effective selling.
• Ability to handle rejection and remain persistent in sales efforts.
• Strong customer service skills with a proactive approach to solutions.
• Experience with CRM software to manage and organize customer data.
• High school diploma or equivalent; a higher degree is advantageous.
• Ability to work under pressure and meet tight sales deadlines.