IT Support Engineer (225-726)

The IT Support Engineer is an integral role in ensuring the smooth and efficient operation of technology within an organization. This position involves supporting and maintaining the IT infrastructure, assisting users in resolving technical issues, and ensuring overall customer satisfaction. The ideal candidate will possess excellent problem-solving skills and a customer-service oriented mindset. They should have a strong understanding of computer systems, mobile devices, and other tech products. IT Support Engineers are responsible for diagnosing hardware and software issues and providing appropriate solutions. They work collaboratively with all departments to improve their IT functions while keeping up-to-date with the latest technological advancements. This role is perfect for those who enjoy tinkering with technology and solving puzzles daily.

Responsibilities

• Provide technical support and assistance to users on a wide range of IT issues.
• Diagnose and resolve hardware and software faults promptly and accurately.
• Install, configure, and manage software applications and operating systems.
• Monitor and maintain computer systems along with networks to ensure optimum performance.
• Respond to service issues and requests in a timely and courteous manner.
• Document issues and solutions to create a repository of problem-solving resources.
• Collaborate with other IT staff and departments to streamline operations.
• Conduct IT training sessions to enhance end-user understanding and efficiency.
• Ensure security and privacy of computer systems and networks.
• Monitor IT infrastructure performance and implement improvements where necessary.
• Stay updated with the latest technology trends and integrate beneficial updates.
• Support innovation by helping to design and implement IT solutions and improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Engineer or similar role in a tech-driven company.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Excellent diagnostic and problem-solving skills in resolving complex issues.
• Strong knowledge of Windows/Linux/Mac OS environments and their functionality.
• Familiarity with basic resource monitoring and system performance tuning.
• Outstanding communication skills to effectively interact with end-users and team members.