Hire Desk Controller (225-619)

The role of a Hire Desk Controller is pivotal in the operations of any company that deals with equipment rentals and hire services. This position serves as the crucial link between customers, field operation teams, and the internal departments, ensuring that equipment is efficiently dispatched, tracked, and returned. This is an exciting opportunity for highly organized candidates who thrive in dynamic environments and can juggle multiple tasks while maintaining a high level of customer service. As a Hire Desk Controller, you will be responsible for managing bookings, processing orders, liaising with different departments to ensure timely delivery, and responding to customer inquiries promptly. Your attention to detail and excellent communication skills are essential for proactively managing workloads and addressing any equipment-related issues. This role will contribute significantly to customer satisfaction by ensuring every touchpoint is managed with professionalism and efficiency.

Responsibilities

• Coordinate equipment hire bookings and ensure accurate and timely order processing.
• Maintain constant communication with customers to confirm order details and delivery timelines.
• Collaborate with operation teams to arrange transport and schedule equipment deliveries.
• Monitor equipment availability and manage inventory to optimize resource utilization.
• Prepare and issue invoices, ensuring accuracy and compliance with pricing agreements.
• Respond to customer inquiries and resolve issues related to equipment hire and returns.
• Maintain accurate records of all transactions and communications with customers.
• Coordinate the return process of hired equipment, ensuring timely and efficient turnaround.
• Analyze customer feedback and provide insights to improve service delivery and operations.
• Ensure adherence to safety regulations and standards concerning equipment handling and transport.
• Assist in conducting regular audits to ensure the accuracy of hire desk records and reporting.
• Support the development of strategies to streamline operations and enhance customer satisfaction.

Requirements

• Proven experience in a similar role within the equipment hire industry.
• Excellent customer service skills with the ability to manage various client queries.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in using computer systems and software for data entry and reporting.
• Good understanding of safety regulations related to logistics and equipment hire.
• Exceptional verbal and written communication skills for interaction with stakeholders.
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment.