Lobby Ambassador

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a welcoming and dynamic Lobby Ambassador to join our team at Rixos Al Mairid, Ras Al Khaimah, United Arab Emirates. As the first point of contact for our guests, you will play a vital role in creating a seamless and memorable arrival experience while upholding the highest standards of hospitality.

• Greet and welcome all guests with warmth, professionalism, and punctuality
• Provide personalized assistance regarding hotel facilities, services, and local attractions
• Anticipate guest needs and proactively offer solutions to enhance their stay
• Apply up-selling techniques to promote hotel services and maximize guest experience
• Collaborate with Guest Relations Supervisors, Managers, and other departments to ensure smooth guest service
• Monitor and maintain a clean, organized, and inviting lobby environment
• Handle guest requests and complaints efficiently, ensuring satisfaction and timely resolution
• Support VIP arrivals and special events by delivering a seamless guest experience
• Stay updated on hotel promotions, policies, and brand standards to assist guests accurately.