Workshop Administrator

Exciting Opportunity for Warranty Administrator Are you detail-oriented and analytical with a passion for process improvement? Join Ali & Sons Group as a Warranty Administrator, where you will play a vital role in managing and optimizing our warranty processes in alignment with principal guidelines. This is your chance to contribute to operational efficiency, maintain critical documentation, and ensure warranty claims are handled with accuracy and timeliness.
I. Job Summary- Develop and maintain warranty procedures in line with principal recommendations.
- Track, document, and process all warranty claims efficiently.
- Prepare monthly reports and monitor KPIs such as warranty submission timelines and rejected claims.
II. Essential Functions – Duties and Objectives Assist in developing and refining warranty procedures based on principal requirements.
Plan, organize, coordinate, and direct A&Ss full warranty program, including parts and tire warranties.
Document and maintain up-to-date warranty procedures.
Ensure all warranty claims are submitted and processed correctly and in a timely manner.
Issue warranty credit memos to the principal.
Coordinate with the Service Manager to provide feedback to the manufacturer on recurring warranty or quality issues.
Act swiftly to minimize lead time in warranty claim processing.
Maintain documentation in compliance with internal and external audit standards.
Perform other duties as requested by the Service Manager.
Key Performance Indicators (KPIs):
Experience:
- Minimum of 4 years of relevant experience.
Education:
- High diploma or degree in Automotive Technology.
Language:
- Fluency in English (required).
- Arabic is preferred.
Computer Skills:
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Experience with Dealer Management Systems (DMS) or ERP systems.
Equipment Knowledge:
- Familiarity with communication tools such as Microsoft Teams or Zoom.
- Proficient in using standard office equipment (printers, scanners, photocopiers).