Workforce Management Manager

Key Responsibilities

• Strategy & Execution: Partner closely with business leaders and HR Business Partners to understand business objectives, and develop/implement annual/quarterly workforce plans aligned with business rhythms.
• End-to-End Recruitment: Manage the full-cycle recruitment process, including requisition analysis, job posting, candidate sourcing, interview coordination, and offer management, ensuring timely fulfillment of critical positions.
• Employment Model Innovation: Explore and manage diverse employment models (e.g., outsourcing, contracting, part-time, interns) to optimize workforce structure, enhance organizational agility, and control labor costs & risks.
• Vendor Management: Oversee the selection, partnership, relationship management, and performance evaluation of recruitment and HR service vendors (e.g., headhunters, RPO, outsourcing firms).
• Data Analysis & Insight: Establish a recruitment data tracking system. Regularly analyze key metrics (channel effectiveness, time-to-fill, productivity, etc.) to drive data-informed decisions and continuously improve recruitment quality and efficiency.
• Employer Branding: Actively participate in employer branding initiatives to enhance JD.coms attractiveness in the target talent market.
• Compliance & Risk Control: Ensure all employment activities strictly comply with national labor laws, regulations, and internal company policies, effectively managing employment-related risks.
  
  

Qualifications

• Education & Experience: Bachelors degree or above in Human Resources, Business Administration, or a related field. Minimum of 5 years of relevant HR experience, with at least 3 years specializing in recruitment or workforce management within the internet, e-commerce, or large tech industry.
• Professional Knowledge: In-depth knowledge of Chinese labor law and relevant employment regulations. Profound understanding and practical experience with various employment models (FTE, dispatch, outsourcing, etc.).
• Skills & Competencies:
• Excellent Communication & Influence: Outstanding cross-functional communication and coordination skills, with the ability to effectively influence business stakeholders.
• Strong Analytical Skills: Proficiency in using HRIS systems (e.g., SAP, PeopleSoft) and MS Office. Ability to identify issues and propose solutions through data analysis.
• Result-Oriented: Ability to manage multiple priorities in a fast-paced, high-pressure environment while ensuring quality delivery.
• Strategic Mindset & Execution: Ability to translate business strategy into actionable workforce plans and drive implementation.
• Superior Problem-Solving: Sharp risk awareness and excellent conflict resolution skills.
• Language: Fluent in Mandarin. Strong written and verbal English skills are a plus.
  
  

We Offer

• The opportunity to work on core business initiatives within a leading e-commerce platform.
• An open, inclusive, and fast-growing work environment and culture.
• A clear career development path and comprehensive training programs.
  
  

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the companys mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.coms operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

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