Vice President Product Management - Cardholder Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Vice President, Product Management - Cardholder Services

Overview

Cardholder Services is a key part of Core Consumer Products driving product differentiation and shareholder value. The team is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition. They drive significant revenue and differentiation for the Company. This role is responsible for leading a scalable and profitable benefits and insurance businesses for a portfolio of relevant products and services in line with Cardholder Services’ growth objectives for EEMEA region. The incumbent will manage strategic relationships across internal stakeholders, customers and service providers. They will lead a team that drives the go to market of Benefits and Insurance product line strategies and develops roadmaps to ensure maximum penetration of market segments. This role will also lead regional growth acceleration strategies, including conducting opportunity assessments on new ideas and concepts. Provides design specifications for product enhancements to Product Development. Defines business requirements and works with technical resources on developing technical requirements.

Major Accountabilities

• Responsible for the overall management, strategy and success of Cardholder Service that oversees all Benefits & Insurances and partnerships used to enrich card value propositions in addition to building out new capabilities
• Accountable for EEMEA Benefits & Insurance revenue growth
• Partners with internal stakeholders and service providers to create differentiation for customers, positive experiences for consumers; and thus driving GDV growth of Product, support new and increased issuance and drive growth of cardholder services businesses within the Region
• Collaborates with business development and CSC teams to identify strategic business-building opportunities in cardholder services that can be offered to customers
• Serves as an industry expert for Region markets to determine new needs and innovations that differentiate Mastercard Customer Value Proposition and scale revenue
• Owns supplier partner relationships for regions; monitors supplier performance, provides feedback, defines & approves change control processes
• Overall responsibility within the region for idea generation; concept validation; and business case development for existing products; including market research and regional nuances – communicating both across the region and to global internal partners
• Drives benefits usage, partnering with Marketing Services and International Marketing & Communications across the regions on the planning, development and design of regional product marketing strategy from product decision through end-of-life cycle
• Works with business development and customer solution centers ensure maximum penetration of market segments, aligned to regional strategy
• Oversee strategic and financial planning efforts and partners on operational efforts to ensure positive regional cardholder services P&L
• Manages operational effectiveness of Card Benefits & Insurance products by working with service providers to ensure SLAs are met, testing and training frameworks are in place and there are appropriate service recovery procedures.
• Grows and develops team of talented leaders; leads department in development and completion of objectives and assess management staff against established measures
  
  
  

• Bachelor’s degree in business or equivalent work experience. Some advanced education desirable
• Experience in product management, product development, product marketing, or business development in financial services and/or bankcard industry preferred.
• Experience creating and delivering strong value propositions
• Proven successful People management experience
• Extensive knowledge of product management principles and product development lifecycle
  
  
  

• Excellent oral and written communication, negotiation, project management and matrix-management skills are critical
• Ability to interact and coordinate effectively with internal and external business partners
• Ability to effectively direct and manage multiple functions
• Ability to initiate and effectively lead change efforts
• Business Acumen with the ability to provide solutions that drive positive results to the customer and Mastercard
• Self-motivated with a proven track record of delivering success while operating within a team environment
• Embody the Mastercard Way leadership principles: demonstrate courage & resolution; encourage teamwork, integration, & inclusion; execute the global strategy; inspire & empower; operate with a sense of urgency
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.