Telesales Representative 31O25

A Telesales Representative is integral to any organization's sales team, responsible for driving sales and expanding the customer base through proactive and effective telephone communication. They are adept at understanding customer needs, promoting product features, and ultimately closing sales over the phone. With strong persuasion skills and a customer-focused approach, they build and nurture relationships with potential and existing clients. The role also involves handling customer queries, providing exceptional customer service, and ensuring customer satisfaction. It is crucial for Telesales Representatives to maintain up-to-date knowledge of company products, services, and promotions to effectively communicate with clients. The ideal candidate will have a passion for sales, possess excellent communication skills, and be results-driven, aiming to meet or exceed sales targets consistently. Join a dynamic team where your ability to connect with people and your dedication to your work will be truly valued.

Responsibilities

• Contact potential and existing customers by telephone to identify sales opportunities.
• Understand and address customer needs and requirements effectively during calls.
• Deliver prepared sales scripts to persuade potential customers to purchase products or services.
• Answer customer questions, provide detailed product information, and resolve any issues.
• Maintain a thorough understanding of company products, services, and promotions at all times.
• Build and maintain positive customer relationships through excellent service and communication.
• Achieve and consistently exceed monthly sales targets and performance metrics.
• Record customer information, interactions, and sales details accurately into the CRM system.
• Follow up on leads and conduct research to explore new sales opportunities.
• Collaborate with sales and marketing teams to align on sales strategies and objectives.
• Attend training sessions and team meetings to enhance product knowledge and sales skills.
• Provide feedback to the team and management to improve services and sales processes.

Requirements

• A high school diploma or equivalent is required for this position.
• Previous experience in sales, customer service, or telemarketing roles is preferred.
• Strong verbal communication skills with an enthusiastic phone presence.
• Ability to handle rejection and remain resilient in a sales environment.
• Proficiency in using CRM software and knowledge of Microsoft Office Suite.
• Outstanding negotiation, persuasion, and closing skills are a must.
• Ability to work independently as well as collaboratively within a team setting.