Telesales Representative (225-615)

A Telesales Representative plays a crucial role in driving the sales of our company's products and services through phone calls. Excelling in this role requires outstanding communication skills, resilience, and a knack for persuasion. As a Telesales Representative, you will engage potential and existing customers, understand their needs, and provide solutions to promote and sell our offerings. This dynamic role involves working independently and as part of a team to achieve sales targets and contribute to overall business growth. It is both rewarding and challenging, offering opportunities for personal and professional development in a vibrant and competitive environment.

Responsibilities

• Conduct outbound sales calls to potential and existing customers to meet sales targets.
• Develop a deep understanding of product features to better serve customer needs.
• Build and maintain strong, long-lasting customer relationships for future sales opportunities.
• Identify customer needs and recommend appropriate products or services to match those needs.
• Manage and update customer information and records accurately in the database system.
• Follow up with leads and convert them into successful sales opportunities.
• Handle customer inquiries effectively, ensuring a high level of customer satisfaction.
• Provide accurate and timely information to customers regarding product features and pricing.
• Work closely with the sales team to develop strategies for effective sales outreach.
• Meet and exceed daily, weekly, and monthly sales targets and quotas.
• Participate in training sessions to enhance telesales techniques and product knowledge.
• Monitor market trends and competitor activities to identify sales opportunities.

Requirements

• Proven experience in a telesales, telemarketing, or related sales position.
• Excellent communication and interpersonal skills for customer interaction.
• A strong ability to understand and resolve customer needs and requests.
• Demonstrated success in meeting personal and team sales targets and goals.
• Proficiency in using CRM software and managing customer databases effectively.
• Self-motivated, with a positive attitude and high energy levels.
• Adaptability to work independently as well as collaboratively in a team environment.