Telesales Executive

The role of a Female Telesales professional is crucial in driving the sales team’s success through effective customer engagement and lead conversion via telephone communications. The ideal candidate is a proactive and engaging communicator, capable of building rapport quickly with prospects and clients. They are responsible for ensuring that sales targets are met and often exceeded, while maintaining the company's image and standing through top-tier customer service. Equipped with strong persuasive skills and comprehensive product knowledge, she will play a vital role in identifying customer needs and providing them with tailored solutions. Working within a dynamic environment, she will collaborate closely with the rest of the sales team, contribute to sales strategies, and provide necessary feedback from customers to support continuous product and service enhancement.

Responsibilities

• Identify potential customers through market research and outreach activities.
• Initiate cold and warm calls to educate potential clients about company products and services.
• Manage and document all customer interactions and sales activities in the CRM system.
• Consistently meet or exceed monthly and quarterly sales targets set by management.
• Build long-term relationships with clients to encourage repeat business and referrals.
• Effectively address customer questions and objections to drive sales forward.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Participate actively in team meetings and contribute valuable insights from customer feedback.
• Stay up-to-date with industry trends, market changes, and competitors' strategies.
• Arrange follow-up calls or meetings with potential customers to facilitate the sales process.
• Provide personalized service to clients, ensuring their needs and expectations are met.
• Effectively handle customer complaints and concerns with professionalism and poise.

Requirements

• Proven experience in telesales or a related field with a successful sales track record.
• Strong communication and interpersonal skills with a clear telephone voice.
• Ability to work independently and efficiently manage time to meet targets.
• Excellent negotiation skills and ability to handle sales objections confidently.
• Proficiency with CRM software and experience in using it for tracking sales activities.
• Knowledge of relevant industry products, services, and market dynamics is preferred.
• High level of motivation, determination, and a strong passion for achieving sales success.
• Adaptability and resilience to handle rejection and continue pursuing sales opportunities.