Telesales Agent (225-716)

A Telesales Agent is an enthusiastic and results-driven professional who thrives in a fast-paced sales environment. This position entails reaching out to potential customers via telephone to generate sales and build strong client relationships. The role requires excellent communication and persuasion skills to effectively convey product information and convince customers to make a purchase. Telesales Agents are often the first point of contact for customers, and they play a crucial role in shaping the customer's perception of the company. This position is ideal for individuals who are self-motivated, resilient, and comfortable working to achieve targets. Engaging with diverse clientele and tailoring pitches to meet different customer needs is a daily aspect of the role, making it both challenging and rewarding for the right candidate.

Responsibilities

• Contact potential or existing customers to inform them about a product or service.
• Answer questions about products or the company correctly and thoroughly.
• Ask questions to understand customer requirements and close sales effectively.
• Direct prospects to the field sales team if needed, for face-to-face consultation.
• Enter and update customer information in the database accurately and timely.
• Handle grievances to preserve the company’s reputation and manage customer relations.
• Keep records of calls and sales and note useful information for future reference.
• Achieve and often exceed weekly and monthly sales targets and performance quotas.
• Build sustainable relationships and engage customers by taking an extra mile.
• Develop and consistently improve sales pitches and strategies based on feedback.
• Collaborate with team members to achieve better results and promote group success.
• Attend meetings and trainings to stay informed about new products and services.

Requirements

• Proven experience as a telesales representative or in other sales/customer service roles.
• Outstanding telephone etiquette and customer service skills with clear speaking ability.
• Proficiency in English or additional languages as per market needs is an advantage.
• Strong persuasive skills and ability to negotiate effectively with a range of customers.
• Excellent organizational and multitasking abilities to manage a large volume of calls.
• Familiar with CRM software and telephone systems to manage calls and database efficiently.
• A high school diploma; additional education or relevant certifications are beneficial.