Telesales Agent (225-628)

As a Telesales Agent, you will be an essential part of our dynamic sales team, responsible for driving sales growth by reaching out to potential customers via phone. Your primary goal will be to inform and educate clients about our products and services, demonstrate their benefits, and ultimately convert leads into customers. You will need exceptional communication skills, a persuasive demeanor, and the ability to thrive in a results-driven environment. Being a Telesales Agent involves understanding customer needs, handling objections, and ensuring a positive customer experience, even when not closing a sale. This role suits those who are motivated, goal-oriented, and capable of multitasking and managing time effectively.

Responsibilities

• Contact potential and existing customers to inform them about products and services.
• Address customer inquiries and provide accurate information on products and services.
• Persuasively close sales deals while maintaining high levels of customer satisfaction.
• Understand customer needs and offer solutions and support accordingly.
• Document all customer interactions, sales, and orders in the sales database.
• Follow up on potential leads and sell relevant products and services proactively.
• Reach or exceed target sales quotas on a consistent basis.
• Participate in team discussions to improve sales techniques and knowledge.
• Maintain updated knowledge of company products and services for informed selling.
• Collect and analyze customer feedback to improve the sales process and customer experience.
• Work collaboratively with the sales team to coordinate client management strategies.
• Stay informed about industry trends and competitor offerings to enhance sales efforts.

Requirements

• Proven experience as a telesales representative or similar sales role is necessary.
• Proficiency in English, both written and verbal, is required for this role.
• Ability to learn about products and services and describe them to prospects.
• Excellent phone manner and the ability to actively listen and engage with clients.
• Strong negotiation skills with the ability to address customer objections effectively.
• Familiarity with basic computer software and telephone systems is essential.
• Outstanding interpersonal skills and the ability to build strong customer relationships.