Telecommunications Agent

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.
  
  

• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.