Tele caller (225-803)

A Telecaller plays a vital role in customer interaction and communication by reaching out to potential and existing clients through phone calls. This position requires excellent communication skills, a pleasant voice tone, and the ability to engage customers effectively. Telecallers are responsible for informing clients about new products and services, addressing their inquiries, and facilitating feedback. Typically working in sales, customer service, or support departments, telecallers are instrumental in driving business revenues by converting leads into sales. They act as a bridge between companies and customers, helping to maintain strong relationships and build customer loyalty. The role demands patience, attention to detail, and the ability to handle rejection gracefully.

Responsibilities

• Handle incoming and outgoing calls to potential and existing customers proficiently.
• Identify customer needs and provide accurate information about products and services.
• Maintain and update customer databases and generate sales leads from calls.
• Achieve monthly call and sales targets set by the management team.
• Ensure detailed records of each conversation and maintain call logs effectively.
• Provide personalized solutions and respond to customer queries promptly.
• Reach out to customers to offer special promotions and product updates regularly.
• Attend training sessions to stay updated with the latest services and products.
• Actively participate in team meetings and share insights from customer interactions.
• Collaborate with team members to improve the overall customer call experience.
• Follow up with potential clients and convert leads into successful sales.
• Handle customer objections professionally and guide them through their objections.

Requirements

• Excellent verbal communication skills with a clear and pleasant voice.
• Proven experience as a telecaller or in a similar customer service role.
• Ability to multitask and manage time efficiently under pressure.
• Familiarity with CRM systems and practices is highly desirable.
• High school diploma or equivalent; higher education is a plus.
• Patient, with the ability to handle customer complaints and objections tactfully.
• Basic computer skills, including proficiency in MS Office and data entry.