Technical content writer

About TPConnects

TPConnects (TPC) is a leading SaaS Travel Technology company head quartered in Dubai, UAE. Since our founding in 2014 we’ve been at the forefront of revolutionizing airline retailing and distribution, empowering airlines and travel agencies to offer seamless booking and servicing experiences with dynamic personalization capabilities.

We are proud to support the industry’s shift toward Modern Airline Retailing through solutions built on IATA’s New Distribution Capability (NDC), One Order, ARM, and IFG standards. Our mission is to deliver flexible, innovative technology that adds value and accelerates time to market—free from the limitations of legacy systems.

With over 160 team members representing more than 20 nationalities across 14 countries, including 140 based in Dubai, we foster a vibrant, multicultural environment where talent is recognized and celebrated.

Join us to be part of a fast-growing, future-focused company shaping the next generation of travel technology.

Summary

As a Technical Content Writer at TPConnects, you’ll craft clear, concise API documentation and developer content that enhances the user experience. Your strong writing skills, technical know-how, and attention to detail will help translate complex concepts into accessible guidance. Join us to shape the way developers engage with next-gen travel technology.

Role Title

Technical Content Writer

Role Location

Dubai, UAE

Key Responsibilities:

• Deliver world class API technical documentation.
• Define our technical tone of voice.
• Develop and maintain our house style and standards, providing technical advice and guidance in it simple mentation.
• Ensure the accuracy, quality, and consistency of technical documentation (APIs, User Guides, How To articles). Write, review, and provide feedback on API documentation for API users, such as API reference docs and developer guides.
• Supplement documentation with ‘How to integrate guides’, API FAQs, tutorials, etc. to provide a great developer experience and take responsibility for the continuous improvement and renewal of all technical content assets.
• Enhance developer documentation with relevant sample code to reduce ground-up efforts of external developers, i.e. Creation of engaging samples and stories based on API capability.
• Promoting upcoming content to both TPConnects employees via internal channels, and external via external social media.
• Gather information from disparate sources, including your own testing of product features.
• Plan, write, and update documentation about those features.
• Articulate complex concepts in clear language.
• Use a docs-as-code approach for document version control, authoring, review, and collaboration.
• Edit existing materials for clarity and consistency.
• Work on interesting problems with smart, passionate, dedicated people.

Skills and competencies:

• Native or near-native English fluency required, with exceptional written and verbal communication skills to produce clear, concise, and accurate technical documentation.
• Are a strong communicator in both written and verbal form.
• Have experience writing about network technology.
• Knowledge and experience with: HTML, CSS, XML, JSON, Postman
• Have experience creating API documentation for a developer audience.
• Learn new concepts quickly and can pass that learning along to others in words and images.
• Notice the finer details of things and take the initiative to fix them if theyre not right.
• Use git/GitHub.
• Experience or certification in Professional Writing, Technical Writing, Business Writing, or another writing discipline.