Team Leader

Team Leader – Workshop About the Role
The Workshop Team Leader supports the Workshop Manager in supervising day-to-day operations, ensuring that technicians deliver high-quality repairs within agreed timelines. This role requires strong collaboration with Technicians, Quality Assessors, and Service Advisors to meet customer expectations and maintain efficiency.
Key Responsibilities Allocate work orders to Technicians and monitor progress to ensure timely completion.
Ensure accurate clock-in/clock-out on individual work operations.
Liaise with Service Advisors to clarify customer concerns and ensure accurate documentation.
Mentor, guide, and support Technicians in technical and procedural matters.
Ensure repairs follow manufacturer guidelines and correct tools are used appropriately.
Conduct inspections, road tests, or technical assessments to address customer concerns.
Verify work quality and sign off QC checks where applicable.
Identify repeat repairs and ensure rapid resolution.
Report quality issues, tooling needs, and resource requirements to the Workshop Manager.
Promote customer property protection, staff safety, and environmental standards.
Maintain accurate records of work performed, defects identified, and lost time.
Support Service Advisors in diagnostics or vehicle handovers when required.
Perform additional duties as requested to support workshop efficiency and customer satisfaction.
Qualifications 5+ years’ automotive workshop experience, including supervisory/team leader exposure.
Strong technical background with hands-on vehicle diagnostic/repair knowledge.
Excellent communication and mentoring skills to manage technicians effectively.
Familiarity with warranty processes and manufacturer reporting requirements.
Proficiency in MS Office and dealership/workshop systems.
UAE automotive experience preferred.