Supervisor QA - Housekeeping

Job Description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

The Supervisor - Housekeeping is responsible to supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

Responsibilities

The primary duties and responsibilities of this role are:

• Ensure all team members report on time, in proper uniform, and well-groomed.
• Conduct briefings for colleagues and attend leadership briefings to align on tasks.
• Champion company goals like the Colleague Engagement Survey and Forbes 5-Star standards.
• Oversee colleague performance to ensure prompt, courteous service and operational compliance.
• Inspect guest rooms, corridors, pantries, staircases, and lift landings for cleanliness and maintenance.
• Supervise scheduled deep cleaning and special tasks to meet resort standards.
• Report on furnishings, equipment, and facility upkeep to Housekeeping leadership.
• Meet guests to personalize service, resolve complaints, and gather feedback.
• Identify low performers, provide training, and supervise new joiners.
• Ensure procedures align with resort health and safety policies.
• Monitor pantry supplies and maintain records of missing or broken items.
• Maintain communication logs and brief team on high-attention guests.
• Be trained in emergency procedures and first aid.
• Conduct inspections and training based on Forbes checklists.
• Be flexible with scheduling and knowledgeable about task assignments for all roles.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Graduating in Hotel Management/ High school diploma would be advantageous
• Fluent in English – Verbal, written and reading
• Previous 5* experience in similar position would be advantageous
• Computer literate
• Strong administrative abilities and Leadership skills
• Ability to have a strong customer focus
• Experience in a luxury hotel or resort setting.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to work flexible hours, including weekends and public holidays.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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